I. Return procedure
All products purchased in THE COMPANY may be returned and reimbursed, provided that the Customer informs THE COMPANY of its intention to return the product (s) purchased within a maximum period of up to 14 working days from the date of delivery And that the rest of the conditions established in this section are fulfilled.
THE COMPANY will only accept returns that meet the following requirements:
The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
The shipment must be made using the same box in which it has been received to protect the product. For the case that can not be done with the box with which it was delivered, the Customer must return it in a protective box in order for the product to reach the store of THE COMPANY with the maximum possible guarantees.
A copy of the delivery note must be included inside the package, where the products returned and the reason for the return are also marked.
With the objective of facilitating to the Customers the process of return and to be able to make a correct follow-up of the same, THE COMPANY establishes as the only procedure of return the one established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, not the one you requested, etc.), the amount of the refund will be refunded. If the reason is different (the products were served correctly but not to your liking), the cost of the return costs will be borne by the customer.
To proceed with a return, the following steps must be followed:
Report within 7 calendar days of receipt that the product wants to be returned. The information can be made via email to firstname.lastname@example.org or through the customer service form.
THE COMPANY will inform the customer of the address to which the product should be sent.
The customer must send it through a courier company of his choice. The return must be paid by the customer.
Inform the courier company used, date and time of the return.
II. CLIENT Refunds
The return of the products will result in a refund equal to the cost of the products returned minus the cost of the return service. Only in the event that the delivered product is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs. Returns and partial cancellations will give rise to partial refunds.
THE COMPANY will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival to the store of the returned order. The application of the return to the account or card of the Client will depend on the card and the issuing entity. The application period will be up to 14 days for debit and credit cards.